One of those things Paul says a lot (about Kickstarter launches, or marketing products, or any
project where the goal is the result, not necessarily the method) is:
"Try 100 things. Maybe 2 of those will work. But you never know in advance which two."
The implication is that if you just try 2 or 3 things, try not to be surprised if they don't instantly achieve your desired result.
So I am going to set a goal, one that seems sort of Paul-scale rather than strictly within my personal comfort zone, and try 100 things. This
thread is for listing them, and the results.
I struggle with setting goals in terms of money, because it's frankly not that big a motivation for me. Money makes things easier, but the thing that really motivates me is the human factor - filling real needs for people around me, ideally people I'm directly meeting and working with. While this is satisfying, however, it's exhausting to try to make a living at it, particularly when I have to travel thousands of miles to serve most of those people.
So I have two goals: Make a decent living without needing to travel so much, so that I can truly enjoy the times that I do travel.
and second: Bring in
enough money that we can seriously get Ernie back out on a boat. This might be building our own boat, or living closer to the coast where it's easier to get out on boats more often, or even just being able to ditch everything and go
volunteer on a research trip or tall-ship educational cruise. But I want to be able to leave things in good shape - even hire some help for house-sitting if needed.
$50,000 in one year would let us do a lot, and would renew my faith in the idea that our current business is actually a livelihood, not just a hobby. So let's call that the "bronze" target.
$125,000 would be the silver - putting both Ernie's and my projects ahead of schedule.
$350,000 would be the gold ($50,000 for my land-based goals, and $300,000 making it possible to hire a boat
yard; we could potentially be teaching workshops without investing a single gallon of
gasoline to get there, within about 5 years' time (while we're still young enough to sling mud) if we had a chunk of change to jump-start the boat project).
And I'm going to give myself full "credit" for things we've already tried, because there is a large "didn't work" category to be filled in.
So here's the first installment: Things we've already tried:
Hands-On Content Delivery:
1) Teach workshops using hosts' contact lists and existing publicity channels (flyers, etc) on a percentage-of-take basis. Sometimes works, sometimes doesn't.
Successes: We met a lot of people, and satisfied most of them - to the point where several clients became repeat hosts (either because they had an educational mission, or a bigger site with multiple buildings to heat, or both). We got a lot of
experience with
heaters in existing structures that others didn't have at the time. We also got to co-teach at
Cob Cottage Co and other places with experienced instructors, since we were a low-risk add-on.
Failures: A number of projects where we put in months of work ahead of time, and then got nothing, or basically gas money, for our trouble. Physical risk and time spent, without tangible compensation. Hosts who just want help with their project may sign up to host a
class thinking it's cheaper than hiring labor or consultants, but not be motivated or skilled enough to recruit enough students to make the workshop pay us fairly.
2) Teach workshops on a fee-plus-expenses basis, using our hosts' advertising as before, plus our own mailing list and blog. Less risky, but hosts are now shouldering the financial risk. Works OK for hosts prepared to pay for help; others sometimes cancel with less than 30 days' notice, or we have to negotiate a payment plan that will allow them to continue.
Successes: On this basis, we've been able to negotiate better for what the host actually needs from us, and can afford. We have tiers of fees for different levels of service.
Failures: We are still not comfortable raising our fees enough to cover the actual time investment in this type of hands-on teaching work, and we sometimes have trouble collecting actual expenses after the fact (not just flaky clients, but we ourselves sometimes flake out and forget to bill, or fail to track expenses accurately on road trips)
Digital Sales:
3) Produce digital and paper plans, and
sell them
online. This has been pretty good, with the following sub-steps:
4) Sell digital plans through whatever service our friend was using. Not naming names, it sucked.
5) Get Paul to sign up as an
affiliate, so he makes something for promoting our stuff. Promotion helps sales.
6) Paul gets annoyed about clunky
affiliate program at sucky sales site, does some research, and then berates us until we switch. Free and reliable platform research - definitely helpful.
7) Switch to Scubbly.com. Affiliate program and entire financial structure 10 times better, maybe more - our
books are easier to keep and our affiliates get paid on time even if we're incommunicado in outer Mongolia. Godsend.
Online Presence:
At some time back in there, we started a website. www.ErnieAndErica.info.
It was originally a hybrid personal/business website, handled a lot of our wedding details for a while, and has gradually become more business oriented but not much.
Successes: People check it, our schedule and sales stuff and some articles go up there.
Failures: We went for the bottom-dollar DIY version, and it badly needs upgrading to something that is nicer for smart-phones and tablets.
Also, our current hosting arrangement does not host ads or click-tracking very well, which makes it hard to participate in some business opportunities.
9) At some time back in there, I started a blog. ernieanderica.blogspot.com
Successes: It's easy to use, and I'm still discovering features that are built in.
Failures: Writing the blog is fine; attracting a big list of readers has not happened yet.
10) Email mailing lists: We started with sending out updates from our personal emails. Got us some attention, but mostly hit spam filters or recipient-limits.
11) We did a free trial of an email newsletter service called Clever Elements, opt-in and doesn't get spam-filtered as much. Works pretty well. Now up to about 1000 readers, over 1/3 of whom seem to open and read our stuff when we send it, which isn't that often.
Successes: We do have a mailing list.
Failures: It's small, and we don't use it enough (a few times a year). And while the opt-in is available for self-addition, we don't update it very easily or very often. These things may be related.
OPPORTUNITY:
One of the issues with our business communications stuff in general may be that it's all spread out. I have separate logins for the website, the blog, the mailing list, Scubbly, and a couple other logins for payment details and back-end stuff. Then when I correspond with event hosts or customers, that's from a separate email account, not through the ones associated with our website. So we have not yet been able to migrate all our correspondence into the mailing list, as happens automatically with some
__) more integrated (or pushier) site designs.
__) Opportunity: Meat-and-potatoes marketing time could include capturing email lists from events, and sending an invite to opt-into our mailing list.
__) Opportunity: We could try to transition our mailing list members to our blog, so that updates to the blog automatically reached our mailing list.
12) Triage Correspondence Policy:
After several seasons of growing email correspondence, we learned to greet people with a 3-part message, offering options to do business or request our attention on a pro-bono basis. Business could be buying a plan (cheap) or hiring us for a custom project consultation (spendier); pro bono work now to be done in public, primarily on the forums at www.permies.com. This takes some of the self-imposed pressure to be "nice" to people, which can take hours of our time in our busiest season. Likewise, try to limit unpaid phone consultations to under 15 minutes.
When we do have free time, or when there's a particularly worthy project helping folks who are literally in Mongolia or somewhere, we can enjoy being a public resource and leaving a public record where others can benefit.
Successes: It helps me not get sucked into every single request for help.
Failures: I still hand-write the emails explaining it.
Opportunity:
__) We could set up the main email from our website with an auto-responder giving the generic version of this message. I don't like auto responders and I'm sure our audience doesn't either, but maybe I could make something quirky enough that it could work. Probably would not hurt to try it, anyway.
__) Opportunity: I could put a similar message in the signature on my main email, but respond in person more briefly.
Public Presence:
13) Say Yes to Film and Radio policy: We are not camera-shy, and become relatively friendly to people who wanted to take photos or video in our workshops, and we make a habit of checking for participant's permission to share those images. We got a lot of free publicity from Paul's videos, and from other workshop participants, including one or two community cable stations, a couple radio appearances arranged by event hosts, etc.
Success: Nothing wrong with free publicity. We seem to come across OK on camera. We have also been offered percentages, or copies to sell, when a couple of our colleagues put together for-profit video projects.
Failure: We don't always control our image, or in a few cases, the timing of promised video releases and so on. More to the point, without actively putting our own content out there, we are somewhat dependent on the amateur video of others. Making video ourselves seems like an uphill slog at the moment; neither of us has the spark for videography, though we now have some equipment.
Opportunities:
__)There are videos of us already made, with friendly videographers, which could be leveraged into Kickstarter candy, online courses, or other marketing ideas.
__) If we can recruit a
local videographer or enterprising amateur, we could do more in this space without the travel costs.
__) With a little practice we could produce a few video ourselves; it might be worth putting 60 hours into this for a particular launch.
14) Events: We spent a couple of years going to a few bigger events as "promotion" even if they did not necessarily pay, or if the payment was break-even rather than income: the Village Building Convergence,
Permaculture Convergences (INWPC several years),
Permaculture Voices II, Natural Building Convergence, and any number of local festivals from school harvest fairs to Earth Day events to
Sustainability demo shows.
Success: We met some great people, and made friends and allies who have remained inspiring down the road. Sometimes we met people who later hired us. Sometimes we sold enough books to cover much of our costs.
Mutual inspiration is valuable in itself, and apparently one of our presentations helped motivate a bequest to the host organization, while others have been mentioned by folks who later sign up for workshops or offer collaborative opportunities.
Failures: We lost money on some of these events, but we knew that could happen. More alarmingly, the stress of air travel and PVII may have been a factor in Ernie's leg developing a serious cellulitis infection (it's an old injury but highly vulnerable to aggravation), which has hospitalized him twice this year and put other plans in jeopardy.
15) Making a logo, printing business
cards, address labels, and letterhead.
This seems basic, but having a business card to hand people is a definite convenience at events or chance conversations.
The letterhead is kinda dorky and we don't get as much use out of it as I'd prefer.
The address labels are super-useful and I need to order more. Or stop using them for personal mailings
Social Media:
16) Hang out and discuss rockety stuff on Permies.com. In combination with Paul's promotion of us, this has been a very welcoming place for our business, and people do seem to appreciate our advice. Mostly. Many of our former students and some colleagues have joined the forums, too, so we can refer people here for lots of useful information without needing to provide all of it ourselves on demand.
17) Hang out and discuss rockety stuff on
Facebook. It is very hard to tell if this has any impact at all, but perhaps we can post a few things.
18) Start a Twitter
feed. Matt Powers helped me set one up, back when I thought our Kickstarter for the book was imminent.
Opportunity: Go re-visit the Twitter feed and freshen it up with new content, preparatory to the book's actual launch in June.
Choir Practice:
19) Swap rockety content with colleagues - for example, I did a set of diagrams for Kiko Denzer's masonry-heater-hat project, and we put a case study in Leslie Jackson and Ianto Evans' third edition
Rocket Mass Heaters book.
Success: So far, the field of potential competition still feels mostly like grassroots collaborators, which is nice. Also, we often get perks like a case of books that we can sell at workshops, or free publicity on their websites at handprintpress.com and rocketstoves.com.
20) Collaborate with Paul's visions for rocket innovation. We do sometimes test ideas at home, but Paul has definitely driven things further and faster, particularly by hosting the Pyronauts innovator gatherings in Montana in the fall. Meeting and working with international colleagues has been a huge morale-booster, and I suspect that some of the projects from those workshops will influence the future of this field.
Publications:
21) Offer different formats besides installation workshops: 3-hour bonfire classes, 1- to 2-hour slide presentations, Skype video conferences for Q&A at others' workshops or for college courses.
22) Work with New Society to publish the
Rocket Mass Heater Builder's Guide, coming out in June 2016. This is a more comprehensive version of what we offer in our plans, owner's manual, and AV presentations, and it's the first time in over 10 years that we've worked with a conventional publisher instead of self-publishing.
23) Add to our digital materials inventory, to include lower-priced general info like the
Art of Fire, Simple
Shelter, and 3 Mini Stoves.
Pricing & promotions:
24) Cooperate with various marketing schemes by Paul, including adjusting prices and affiliate fees, or putting up coupons and 'freebies' to attract more attention to our online store.
Largely successful.
25) Two rather frustrating attempts to get on
Jack Spirko's podcast, which were foiled by conflicting medical appointments (in the most recent case, the week that Ernie was hospitalized with cellulitis). I made the mistake of assuming someone with a "survival" theme would be sympathetic to the VA and veterans' issues. Jack was not real interested in working around our schedule conflicts, and declared himself not interested in working with us again on account of the hassle.
26) A "Survival Bundle" promotion by another online marketer that included our stuff and dozens of other authors; minor positive returns.
That's the bulk of our attempts to earn money to date, in the field of rocket-mass-heater-related education and consulting.
Things I have learned about myself and Ernie:
- Ernie wants to travel - but the reality is not comfortable. He is not happy in crowded places, urban areas, or in busy street traffic. The altitude changes of air travel are intensely painful and he needs a day or two to recover from air travel - making train trips with sleeper cars a potentially competitive way to travel if we compare not just fares, but hotel and food costs during the recovery time. Neglecting recovery time can lead to infection. While his disabling injury means that Ernie is basically a volunteer in this whole process, and our hosts know that he is allowed to sit out at any point as needed, it's still way more interesting to me to keep doing this if it works for Ernie, and if it's hurting Ernie then it's hard to imagine that being the right way to do this.
- I am not intrinsically motivated by a lot of the "gamesmanship" of business; if I make a gobbet of money I think "oh good, pie ingredients" and take a day off for baking in my kitchen, rather than thinking "where did that drop come from? is there a
honey tree around here somewhere?"
If I can work with other human beings socially, it becomes more interesting to me. So business collaborations are a lot more viable than "lone wolf" entrepreneurship. This might be a reason to try to get this business up to the point where it can support employees, or go into partnership with a related entrepreneur.
Relation-based business tactics:
27) Authority: Having our taxes done by an outside service. We did this a couple times while we lived in Portland, and it was reassuring that they didn't have any surprises for me about how to read the IRS forms, or which ones I needed to use. We're sometimes above the income bracket for free help now, but not so rich that we need to itemize deductions. It might be worth trying this again to see if the pro's can save us some money.
28) Friendly authority: Having bookkeepers we know and trust occasionally review our books - Maralena did this for us in Portland, Jocelyn did it more recently. Their positive comments or advice are very useful, and reassuring when I'm trying to do it on my own. Trying to delegate the bookkeeping in our county seems like it would take more time supervising than it would save. An occasional friendly audit or reference for advice seems to do the trick.
29) Making weekly check-in meetings - Ernie hates meetings, and is not up for this. A year or two ago, I found a local friend who saw value in the same idea, and we would meet for tea and bring each other up to date on our progress in our respective endeavors. Sometimes we lapse when I'm gone, or we're too busy, but it's invaluable knowing someone is waiting for a progress report.
30) Picking on friends and family for skilled help: when it comes to taking project pictures or video, sometimes I will do better with a friend behind the camera than with someone who's technically a better photographer. Some of our best rocket pictures come from my stepmother, a Portland friend, and others.
31) Making friends of business colleagues: Workshop hosts, students, and the occasional peer collaborator (like our guest last year, grad student Cesco Trovo, who stayed with us while working on a rocket-themed master's thesis). When there is someone in regular correspondence who cares about our work, we focus on it more.
32) Locating events preferentially where we already have friends and family. This is a nice safety fallback, and keeps me from feeling like I have to choose between business and family obligations. As far as keeping us under a roof on the road, it turns out it's not really necessary, as we have made some marvelous friends in regions where we just dropped in and hoped our hosts would
be nice in person. So now we have a longer list of people we really want to see again, if business can take us that direction it's a social win.
Bandwidth and seasonal time management:
33) Increase Internet speed at home. While it may be true that the Herbal game guy got his launch happening from the Library internet, it is seriously prohibitive to drive 40 minutes to an hour down icy roads when I need to review a video, Skype with a colleague, etc. We have invested an extra $20/month and are planning to try this for 3 months; if it gives a significant productivity increase, we will keep it up.
34) Pre-load some Twitter posts and blog posts during quiet times, so they can run on a schedule while I'm in my busy season. Needs more updating, and I need more practice being brief.
35) Set up website & list services to auto-renew so I can't accidentally lose my domain or list.
That's everything we've tried to make the business work. Not all of it strictly promotional, but it all had to get figured out.
From here out, I think I'll hold the list more specifically to marketing-related items.
So if I have not met my goal by the time I hit 100, technically I
should continue to 135 or so.
Currently on the table:
__) Read "Launch" by Jeff Walker: this has been on my to-do list that I'm going to divide it into two parts.
36) Obtain a copy of "Launch" (done)
__) Actually read the whole book "Launch" (currently on page 22)
__) Mailing list improvement (page 32): Right now, the opt-in for our mailing list is hard to find. It needs a prominent place on our blog and on our website, where people can enter their email and get on our mailing list for future updates. This may take some technical research. Once it's easy to sign up, follow up with
__) Invite interested people to join that mailing list, contacting existing clients and colleagues.
__)Make a game plan for the book launch that includes pre-Kickstarter, Kickstarter pre-sales, and book promotion events. Lots more items once trying various events and listings and ads.
__) Spend a little money on ads (Google Ads, Facebook) while it's still cold enough that
wood heat is a relevant topic. (Before Valentine's). I used to get these "$100 in free ads"
cards from Google and save them until they expired. Doing something about it sounds worth a try.
__) Examine existing blog and see what it would take to do Adsense, Amazon, or other affiliate ads on blog posts.
X__) Do a holiday special. Later. Some publishers do half-off for Christmas. Maybe an "Art of Fire" special for Valentine's. The big holiday push is Christmas, so this is something to prepare more distant content, or to use the top favorite from this spring's experiments again in late November of this year.
XXX) Make more content and hope it sells. This is my first impulse always (we could start doing boat plans as well as heaters, for a summer sales...) but as Paul says, without marketing, this is a lot of work to do just to spread out an inadequate income over more months. If I find ways to get our existing stuff selling so well that I get bored in spring watching Ernie work on his dream boat, then would be a time to work more on boat plans or new books or whatever.
However, weighing Paul's advice against my uncle's consulting advice that a busy period is inevitably followed by fallow time... and Chaya's perspective on how she budgets her time for Pantry Paratus ... I think I'll give myself a target of marketing hours and let the creative work be "candy" at the end of the day.
__) Set a goal for marketing in terms of hours per week, with permission to work on the creative stuff in any remaining hours. I'm going to start with 10 hours per week and see how that does.
__) Try a book promo with Chaya at Pantry Paratus - not because it's the most likely way to make big bucks, but because I like her and we might get multiple benefits from "talking shop" in the process.
__) Try a Facebook promo using friends with lots of friends.
I will post more numbered items as I accomplish them.
If you have been successful in marketing roughly similar products into our target range (mid-5 figures to 6-figures or higher), please feel free to suggest additional items. (Please don't number them; I might accidentally take credit for something I haven't done yet.)
If you are nuanced enough in your marketing experience that knowing the nature of our products would help, you can see our online store here:
http://www.scubbly.com/store/ernieanderica/ or here:
http://www.ErnieAndErica.info/shop. Our book through New Society is not listed there, and instead will be offered for pre-sale through a Kickstarter launch (author sales) and the New Society website.
Updating both listings involves some duplication of effort; might be better to
__) embed or link store from website, instead of duplicating list
__) bring ErnieandErica.com up to date with links to store, mailing list, blog, and .info website for articles.
[Edited with a more accurate misquote of Paul's pet phrase.]