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DVD Package not received!

 
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I am in need of assistance regarding the "Jumbo DVD Package 217274" that was advertised a while back. On 5/28/23 I made the purchase. Paypal paid and recorded the transaction. The package was shipped on 5-30-23 but never received. I made several unresponded emails regarding this since that time. Just today, a VERY kind volunteer suggested using the forum as a means of correcting the issue. I have dates, emails and involved numbers.

Where to go from here?

Thank you!

Jim
 
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Location: Trochu, near Calgary, Canada
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Very to sorry to hear you haven't received your DVDs. We'll look into it right away and get back to you asap.
 
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I don't know who you contacted.  The only emails I can find from you are when you made the purchase.

I looked up the tracking number and USPS says "not us!" So either they are lying or my shipper made a booboo.  

I have contacted the shipper and reminded them of all the contents and I asked them to add in a deck of cards and a better world book to help take some of the sting out.  My guess is that the package will be headed your way later today sporting a brand new tracking number.
 
James Marangoni
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paul wheaton wrote:I don't know who you contacted.  The only emails I can find from you are when you made the purchase.

I looked up the tracking number and USPS says "not us!" So either they are lying or my shipper made a booboo.  

I have contacted the shipper and reminded them of all the contents and I asked them to add in a deck of cards and a better world book to help take some of the sting out.  My guess is that the package will be headed your way later today sporting a brand new tracking number.



FYI, they were sent to "the permies@permies.com" address. Regardless, I'm more than happy to have such a prompt response today. Thank you so much and I'm looking forward to seeing the DVDs, et.al. when they arrive!
 
James Marangoni
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paul wheaton wrote:I don't know who you contacted.  The only emails I can find from you are when you made the purchase.

I looked up the tracking number and USPS says "not us!" So either they are lying or my shipper made a booboo.  

I have contacted the shipper and reminded them of all the contents and I asked them to add in a deck of cards and a better world book to help take some of the sting out.  My guess is that the package will be headed your way later today sporting a brand new tracking number.



Problem Resolved!!
As of today, package has been received and I greatly appreciate the assistance and generosity from Paul and all hands in the resolution. Yay!!
 
This tiny ad has a self esteem problem. Too much self esteem.
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