Hmmmm ... Steve's account number is 398183. So a few hundred thousand people have created accounts here. And while there have been some bumps in the road, it seems like most people managed to be part of this community without bringing this up. Many even moved on to being part of the volunteer staff.
But maybe lots of people have had similar thoughts and they just didn't have the .... something ... to help us understand.
I think if I pay $150 for one night at a hotel, I think it is fair that I can call the front desk to speak to one person that will help me sort out an issue with my room. After all, there will always be somebody at that phone for just that purpose.
So this site has zero paid people for support or anything support-ish. And, the hundreds of thousands of people didn't pay anything to post and exchange stuff about permaculture. Volunteers seem willing to help out (if they are on staff or not) if it is public.
So steve wants private support conversations where that sort of thing is not set up.
In the hotel example, somebody was getting paid thousands per month to be available. If a person is gonna do this just one time, what might be the one time pay for something like that? Whatever it is, is steve willing to pay that?
My guess is that nobody wants to pay anything. So we continue to try to pull this off on the cheap - which is what we have done for more than 20 years.