I just did a search for "will amazon refund
video rental"
And google says:
You can get your money back on an accidental Amazon Video video rental or purchase as long as you don't start watching it and cancel within 24 hours of buying it.
So you bought your rental 14 days ago and I can see that you watched more than a few minutes.
......
From my perspective .... I thought we would do all the work to make rentals happen and then there would be hundreds of people renting and it would be all autopilot stuff. Instead it has been just a handful of people and ... because I make myself so available, lot of people want to talk about lots of variations.
Oof.
So now I need to figure out what our policy is for this odd circumstance. It seems that industry standard for this case is to say "no".
Further, refunds are so rare that our system has no refund mechanism built in. I have to do it all manually - and it takes a while.
... how about this: I shut down your rental and give you an epub copy of my new book?