• Post Reply Bookmark Topic Watch Topic
  • New Topic
permaculture forums growies critters building homesteading energy monies kitchen purity ungarbage community wilderness fiber arts art permaculture artisans regional education skip experiences global resources cider press projects digital market permies.com private forums all forums
this forum made possible by our volunteer staff, including ...
master stewards:
  • Anne Miller
  • Nicole Alderman
  • r ranson
  • Pearl Sutton
  • Mike Haasl
  • paul wheaton
stewards:
  • Joylynn Hardesty
  • Dave Burton
  • Joseph Lofthouse
master gardeners:
  • jordan barton
  • Greg Martin
gardeners:
  • Carla Burke
  • Ash Jackson
  • Kate Downham

Buy it for life

 
gardener
Posts: 3734
Location: latitude 47 N.W. montana zone 6A
1020
cat pig rocket stoves
  • Likes 7
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I bought this house in 1986. I built the bathroom and installed a shower stall.
At the advice of the local plumber I bought and installed a quality moen shower valve.
All hard plumbed with copper pipe.
A few weeks ago Liz mentioned that the shower was dripping...
I checked and it seemed to have stopped.
Another week goes by. Its 2 am I'm in the bathroom and I hear drip drip drip
Puck puck puck you was my response to the inanimate object...
Today I pulled out the shower valve (painless job) hoping for debri blocking the seal...hope in this hand and xxxx in the other ... ya no debri

Well shit guess I'll be buying a new cartridge.
Our sink has a moen faucet. It regularly starts dripping. pull the valve clean out the debri and wala no more drip. Why couldn't the shower cooperate?

I call customer service at moen. Tell the nice english speaking lady about our drip.
She asks, do I know when this was installed?
Yup installed by me in 1986.
What model # is it? ... (in my head) How the fuck would I know... (on the phone) well mam its sort of soldered inside the wall.
No problem, how many knobs? one... does it twist to turn on? No.. pulls then twists,
Ok I have that I'll send it off today!
Still under warranty 34 years later!
That's quality
 
gardener
Posts: 1701
Location: southern Illinois.
372
composting toilet food preservation homestead
  • Likes 3
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
Thanks for sharing.  One of the hardest lessons for me to learn was to shop for quality .....  and service was often more important than the product.  Of course, this becomes more problematic when one is young and broke.
 
gardener
Posts: 1174
Location: Denver, 6a / BSk, rental house dweller, going back to Wheaton Labs soon
706
hugelkultur kids forest garden trees books wofati cooking bike rocket stoves
  • Likes 4
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
I expected this story to end with "and then I had to buy a new one."

I'm glad the story had a happy ending.
 
pollinator
Posts: 589
Location: Canadian Prairies - Zone 3b
140
  • Mark post as helpful
  • send pies
  • Quote
  • Report post to moderator
My experience with Moen has also been stellar. I would take a leaking cartridge to a plumbing shop and they would exchange it for a new one, no questions asked. Wow.

(Another company that does this is Leatherman. It's a genuine 25 year warranty. Fill out the return request and mail it to them, and they'll make it right. No receipts, no nonsense.)
 
Destroy anything that stands in your way. Except this tiny ad:
BWB second printing, pre-order dealio (poor man's poll)
https://permies.com/t/147624/BWB-printing-pre-order-dealio
reply
    Bookmark Topic Watch Topic
  • New Topic