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Buy it for life

Posts: 3733
Location: latitude 47 N.W. montana zone 6A
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I bought this house in 1986. I built the bathroom and installed a shower stall.
At the advice of the local plumber I bought and installed a quality moen shower valve.
All hard plumbed with copper pipe.
A few weeks ago Liz mentioned that the shower was dripping...
I checked and it seemed to have stopped.
Another week goes by. Its 2 am I'm in the bathroom and I hear drip drip drip
Puck puck puck you was my response to the inanimate object...
Today I pulled out the shower valve (painless job) hoping for debri blocking the seal...hope in this hand and xxxx in the other ... ya no debri

Well shit guess I'll be buying a new cartridge.
Our sink has a moen faucet. It regularly starts dripping. pull the valve clean out the debri and wala no more drip. Why couldn't the shower cooperate?

I call customer service at moen. Tell the nice english speaking lady about our drip.
She asks, do I know when this was installed?
Yup installed by me in 1986.
What model # is it? ... (in my head) How the fuck would I know... (on the phone) well mam its sort of soldered inside the wall.
No problem, how many knobs? one... does it twist to turn on? No.. pulls then twists,
Ok I have that I'll send it off today!
Still under warranty 34 years later!
That's quality
Posts: 1700
Location: southern Illinois.
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Thanks for sharing.  One of the hardest lessons for me to learn was to shop for quality .....  and service was often more important than the product.  Of course, this becomes more problematic when one is young and broke.
Posts: 1174
Location: Denver, 6a / BSk, rental house dweller, going back to Wheaton Labs soon
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I expected this story to end with "and then I had to buy a new one."

I'm glad the story had a happy ending.
Posts: 589
Location: Canadian Prairies - Zone 3b
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My experience with Moen has also been stellar. I would take a leaking cartridge to a plumbing shop and they would exchange it for a new one, no questions asked. Wow.

(Another company that does this is Leatherman. It's a genuine 25 year warranty. Fill out the return request and mail it to them, and they'll make it right. No receipts, no nonsense.)
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