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Bully tools- happy outcome

 
master pollinator
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I would rate this company 2 of 10 apples.  I'll update this when (if) I hear back from their customer support, but right now, I have to say, I'm very unhappy with the order I received from Bully Tools.  I like to buy American made tools whenever possible, and I needed a new garden fork and a stall fork.  I ordered them from Bully Tools, and I have to say, the quality and workmanship is worse than most Chinese tools I have bought.  The stall fork came with the tines all bent up and one weld broken.  I guess you could blame that on shipping, but the tines are so thin and flimsy, I don't know that you could transfer anything heavier than those shipping peanuts with it.  The garden fork is somewhat better, but I took pictures of the sharpening job on the tines to show the workmanship.  The welds have spatter all around them and it has rust on it already.  I'm very unhappy overall and I wouldn't recommend them to anyone unless their customer service is outstanding and they correct these issues.
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gardener
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Location: Western Kentucky
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Wow, looks very amateurish. Is it mild steel? Sadly, this is the state of many US manufactured items. I have found such businesses often have the same quality customer service departments as they have quality control departments.
 
gardener & hugelmaster
Posts: 2086
Location: mountains of Tennessee
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Seriously? Was it manufactured by monkeys? Because that would be cool. Except for the welding I could make better products out of trash using simple hand tools. At age 8 or 10. Amateurish indeed.
 
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Something went very wrong here,  I have not those tools but I have their broad fork and it is the best  ever, and I abused it and busted a handle, the sent me 2 new ones,  no charge,

I hope they have an explanation, looks like you got shipped  from reject binh!!

They have or had a good reputation, I do hope they m as key it good for you, m as the a new untrained employee.

Paul
 
pollinator
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I wonder what customer service can do?  They can't make better tools.  At best, they'll return your money.  

You don't want any more of these, right?

Truly pathetic.
 
Trace Oswald
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Yeah, even if they offer to give my money back, I will have to pay ship them back. It's just very disappointing to search around and try to find good American tools and end up with this. I have found some really excellent tools by doing that. The tools at easydigging.com are top notch and worth every penny. This, I'm afraid, was an expensive lesson. Maybe by putting it out there, I can save someone else some money.
 
Trace Oswald
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I haven't heard anything from Bully Tools about my complaint.  Here is information from Bully Tools site that I wish I had read previously.  It seems to be exactly the opposite of the type of company I want to support:

7. DISCLAIMERS

YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. BULLY TOOLS DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND BULLY TOOLS DOES NOT MAKE ANY COMMITMENT OR ASSUME ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, BULLY TOOLS HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BULLY TOOLS HEREBY EXPRESSLY DISCLAIMS ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. BULLY TOOLS MAKES NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
 
Trace Oswald
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Here is the most current update.  I found a 1-800 number for Bully Tools and talked to a very nice customer service rep there.  See gave me her personal email and asked that I send her the pictures of the tools directly.  It sounds as though she is going to refund my money for the stall fork and send me a properly sharpened garden fork.

I will update again when I know more, but so far, their customer service department seems like they are very willing to help resolve this.
 
Trace Oswald
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Yet another update.  Bully Tools refunded my money for the stall fork and is sending me a new garden fork tomorrow.  They didn't even ask me to return the other tools they sent.  I was initially very disappointed in the company, but I have to say, their customer service is top-notch and I'm very happy with the way they handled this situation.
 
pollinator
Posts: 164
Location: Ashland Ky
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I got a broad fork from bully tools that left me rather disappointed as well.
The finish in the tines was damaged before I received it and the handles are loose no matter what I do.

 
Clay Bunch
pollinator
Posts: 164
Location: Ashland Ky
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Trace,
Could you provide that 1800 number?
 
Trace Oswald
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Clay Bunch wrote:Trace,
Could you provide that 1800 number?



800 469 5522
 
Trace Oswald
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I just received a tracking number from the new garden fork that Bully Tools sent me.  I'll update this with pictures when it arrives.
 
master gardener
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Location: southern Illinois.
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Has it arrived?
 
Trace Oswald
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It did, I forgot to update this.  The sharpening of the tines still isn't really even, but they really handled the situation well.  My money was refunded for the stall fork and they sent a new garden fork.  They didn't even ask me to return the old ones, or pay for shipping.  I'm very happy with their customer service.
 
I hired a bunch of ninjas. The fridge is empty, but I can't find them to tell them the mission.
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